New cloud based contact centre to deliver the full potential of Skype for Business

Sydney, 6th August, 2015 – Nexon and Enghouse Interactive, a developer of a comprehensive portfolio of contact centre solutions, today announced a partnership to provide a new Cloud Contact Centre solution to the ANZ market.

Nexon Absolute Contact Centre powered by Enghouse Interactive is a cloud-based contact centre solution that allows businesses to experience the full potential of Microsoft Skype for Business. With the option of replacing your standard telephony system, the product integrates all communication capabilities into a single, easy-to-use platform, including voice mail, instant messaging, video, audio, web conferencing and Desktop as a Service (DaaS).

Nexon unified communications business manager, David Russell, highlighted Enghouse’s UC and CC credentials along with being in the top one per cent of Microsoft’s partner ecosystem. “We see a lot of value in being able to deliver this to our customers as-a-service.” Once deployed, it enables interactive voice response for up to 1500 agents, voice recording, a full agent / management reporting suite (real time and historic), OMNI channel routing, and CRM integration routing, from any location and all through a consistent interface.

“We’re now able to deliver the complete Microsoft productivity Cloud with parts of it inside Office365 and parts of it in our own agile business Cloud itself, and we see some really strong growth plans in delivering this to customers,” Russell said. “We are very happy to be partnering with Nexon to bringNexon Absolute Contact Centre powered by Enghouse Interactive to the Australian market,” said Dean Hodgson, Enghouse Interactive Managing Director. “Nexon has been providing IT solutions within the ANZ market for over 12 years. Combined with our expertise in the contact center space, we are delivering a solution that will provide the best service and experience for our customers.”

With the benefit of streamlining and consolidating all of your business communications for maximum efficiency and cost effectiveness, Nexon Absolute Contact Centre powered by Enghouse Interactive is deployed on Nexon’s Hosted Exchange as a Service platform and delivered via a pay-per-user service.

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For additional information:
David Russell, Business lead – Unified Communications, Nexon
T.   +61 2 9230 7980
E: David.Russell@nexon.com.au

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