Nexon Absolute Contact Centre
With cloud-based technology offering unprecedented levels of access and flexibility, forward-thinking businesses are reaping the benefits of virtual contact centres.
It’s this promise of end-to-end collaboration that makes UC such a game-changer for organisations, which is why you need an engagement program like Nexon Absolute to help you unleash its full potential.
With the option of replacing your standard telephony system, the whole Absolute package integrates all communication capabilities into a single, easy-to-use platform, including voice mail, instant messaging, SMS, social media, video, audio, web conferencing and Desktop as a Service (DaaS).
Your virtual contact centre environment gives you:
Better interaction with your customers by phone, email, web chat, social media, SMS, and outbound interaction.
The flexibility to scale capacity up or down in line with customer demand.
Full integration with your current IT or CRM environment.
Guaranteed service quality
via a secure managed network.
Reduction of overheads, keeping your
costs low so you can be competitive
in the Australian environment.
Ten tips on the best way to adopt omni-channel.
When looking at new technology, how it appears, and its journey to when it is eventually accepted, there are usually three stages.
Video case study
Noosa Shire Council
The council chose Nexon Asia Pacific and Enghouse Interactive to supply their communications and contact centre solution with Nexon Absolute.