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Nexon Absolute Contact Centre

With cloud-based technology offering unprecedented levels of access and flexibility, forward-thinking businesses are reaping the benefits of virtual contact centres.

It’s this promise of end-to-end collaboration that makes UC such a game-changer for organisations, which is why you need an engagement program like Nexon Absolute to help you unleash its full potential.

With the option of replacing your standard telephony system, the whole Absolute package integrates all communication capabilities into a single, easy-to-use platform, including voice mail, instant messaging, SMS, social media, video, audio, web conferencing and Desktop as a Service (DaaS).

Download Nexon Absolute Contact Centre brochure

Nexon Absolute is the most effective way of implementing Unified Communications (UC) throughout your Enterprise.

Your virtual contact centre environment gives you:

Better interaction with your customers by phone, email, web chat, social media, SMS, and outbound interaction.

Better interaction with your customers by phone, email, web chat, social media, SMS, and outbound interaction.

The flexibility to scale capacity up or down in line with customer demand.

The flexibility to scale capacity up or down in line with customer demand.

Full integration with your current IT or CRM environment.

Full integration with your current IT or CRM environment.

Guaranteed service quality via a secure managed network.

Guaranteed service quality
via a secure managed network.

Reduction of overheads, keeping your costs low so you can be competitive in the Australian environment.

Reduction of overheads, keeping your
costs low so you can be competitive
in the Australian environment.

What’s more, we leverage state-of-the-art software and partner with world-leading vendors such as Enghouse Interactive, to give you the peace of mind you need when managing customer interaction.

 

Whitepaper

Ten tips on the best way to adopt omni-channel.

When looking at new technology, how it appears, and its journey to when it is eventually accepted, there are usually three stages.

Video case study

Noosa Shire Council

The council chose Nexon Asia Pacific and Enghouse Interactive to supply their communications and contact centre solution with Nexon Absolute.

Noosa Shire Council video case study

To find out how Nexon Absolute Contact Centre, Powered by Enghouse Interactive, can help you become a dynamic business, contact us today.

Nexon Absolute Contact Centre powered by Enghouse Interactive

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